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We Collect The Following Information :

  1. Name of client
  2. Address of client
  3. Date of birth

  4. Medical, medication & allergy disclosure.


This is recorded as a hard copy consultation document which is stored safely in a locked cabinet for 7 years. After this time the documents will be destroyed.
No electronic copies are made so there is no online threat to your details. You can request what information we hold about you if you have been a client. This information will be sent to you as soon as possible and no later than 1 month after initial request.
If you choose to cancel the treatment contracts with  Caroline Day, We still have to hold on to the client record cards for 7 years. No Data will be shared with 3rd parties.

  CLINIC AND BOOKING TERMS AND CONDITIONS
  1. The initial consultation is free along with patch testing, I will answer all your questions with regards to the treatment.
  2. I may hand you a letter of consent to be signed by your GP if you have certain medical conditions.
  3. I DO REQUIRE A NON REFUNDABLE BOOKING FEE for permanent make up treatments, which can be paid during the pre consultation / patch test, which can be paid by bank transfer or card.

  4. The remaining balance of the treatment; which includes the top up price, can be paid in two parts. 
  5. PLEASE BE AWARE THE NON REFUNDABLE BOOKING FEE IS NOT A DEPOSIT. 

  6. The non refundable booking fee of up to 50% of the treatment cost; which will secure your appointment.

  7. If you decide not to attend or cancel it under 48 hours notice, the booking fee will NOT be refunded to you, which includes the retouch appointment. Please only make an appointment if you are sure you will be abale to attend. No Shows we not get re booked. We have the right to keep your booking fee should insuffiecient time has not been given, your card may be charged full treatment fee.

  8.  If an emergency happens to both parties, the appointment can be rescheduled to another time which suits both client and artist. You can register yourself with the Ovatu booking app and be able to move your appointment .

  9.  If the appointment has been cancelled under the 24 hours notice or no shows, I cannot offer that appointment to another client as it would be short of notice, which means loss of earnings. If you start to feel unwell leading up to your appointment, please inform Caroline ASAP nand reschedule your appointment, you can do this yourself by registering yourself on the Ovatu booking App. Please do not turn up to your appointment with a cold or virus as you will be turned away. Hand washing facilities is available at the premises, you are required to wear and mask and remove foot wear.

  10. I will always send reminders to clients for their appointments
  11. Please do not bring friends, relatives, babies and children to your appointments.